Privacy Policy

1. Who we are

Void Sirens and this website are operated by Individual Entrepreneur Oleksandr Yelisieiev, an individual entrepreneur registered in Georgia, Tax Identification Number 345707265, trading as Golden Cucumber Ent. (“we”, “us”). We are the controller of the personal information we process for the purposes described in this Policy.

This Policy covers Void Sirens, the official website at void-sirens.com, and related services. For privacy questions or requests, contact info@wow-meow.fun.

Address for legal and privacy correspondence: 1 Shalva Nutsubidze Street, Apt. 3, Batumi 6400, Georgia.

2. Adults only

Void Sirens is intended for adults only. We do not knowingly collect personal information from minors. If you believe a minor has provided information to us, contact us so we can review and delete it where required.

3. Information we may collect

• Game and platform information: platform identifiers such as Steam ID or Nutaku ID; progress, rewards, battle results, unlocks, event participation, and purchase or entitlement information supplied by the platform.
• Technical information: IP address, browser or device type, operating system, build version, request times, and diagnostic or server logs used to deliver and protect the service.
• Support information you provide: email address, name, subject, messages, selected platform and issue category, and any player ID, build, incident time, timezone, reproduction steps, screenshots, or log files you submit.
• Support access records: email address, protected sign-in and session identifiers, expiry times, and records that prevent a repeated submission from creating duplicate tickets.
• Website preferences and optional statistics: the browser storage and analytics described below.

The website does not automatically collect files or screenshots from your device. Support attachments are files you choose to upload. Review logs and screenshots before sending them: remove passwords, access tokens, payment card details, and unrelated information about you or other people.

4. Why we use information

• To operate the game and website.
• To save progress, validate purchases, and deliver rewards.
• To improve onboarding, balance, performance, and stability.
• To detect cheating, abuse, fraud, technical issues, and security incidents.
• To answer support requests and comply with legal obligations.

Where applicable data protection law requires a legal basis, we rely on providing the service you request for necessary account, gameplay, purchase-validation, and support processing; our legitimate interests in service security, preventing abuse, maintaining reliability, and assessing demand for public website content through the limited server counters below, where those interests are not overridden by your rights; consent for detailed Umami website analytics; and compliance with legal obligations where relevant. We will seek separate consent where required for other optional processing.

5. Email sign-in and support

To access your support conversations, enter an email address you control. We send a single-use sign-in link through Google Workspace / Gmail. The link expires after 15 minutes; a successful sign-in creates a support session lasting up to eight hours. Providing your email is necessary for this sign-in method. It does not sign you up for a newsletter.

We use Zendesk to manage support. When you submit a ticket, your name, email, messages, report details, and attachments are sent to Zendesk and made available to authorized support staff. Zendesk creates or associates a requester profile so replies and tickets can be linked to you. This support profile is separate from your game account. You may receive ticket notifications and service account messages from Zendesk.

The support area on our website shows the conversations associated with your verified email. Attachments are accessed through the authenticated support service. Signing out ends access from that session; it does not delete your tickets or messages.

6. Website analytics and game diagnostics

Server page counters

When our server successfully delivers a public HTML page, it can add to a page counter without waiting for an analytics permission choice. A separate counting log records only the UTC calendar date and a public page path, then produces totals by date and page. This log does not contain IP addresses, exact request times, cookies, visitor or session identifiers, browser details, referring addresses, search text, or URL query strings. We do not join these counters with security logs, support records, game accounts, or Umami visits.

These counters help us understand demand for public content. They do not count unique people or track journeys. Repeat requests and automated traffic can count; pages delivered from browser or intermediary caches can be missed. Support, staff tools, APIs, previews, files, and unsuccessful responses are excluded. We add no browser tracking requests or identifiers for these counters. Network infrastructure still processes connection information to deliver and protect the service, as described separately in this Policy.

We exclude requests carrying Do Not Track, Global Privacy Control, or the page-count opt-out preference. Selecting “No thanks” in Privacy choices also excludes subsequent requests from this browser. A preference set after a page has arrived cannot undo that delivery's contribution. Existing refusals saved by earlier website versions are applied when the page script next runs. Previously aggregated totals cannot identify your contribution for individual deletion.

Detailed analytics with your permission

With your permission, this website uses Umami hosted on our server. It measures public page visits and clicks to Steam, Nutaku, Discord, and downloads. Statistics can include visited page paths, visit times, referring domains or public pages on this site, browser, operating system, device type, screen size, browser language, and approximate country, region, or city inferred from your connection. Location is an estimate, not your verified address or GPS location.

Umami processes the connection IP address to estimate location and distinguish visits using a generated identifier; it does not store the raw IP address in its analytics records. Hosting and security logs are separate and can contain IP addresses. We do not link website analytics to your email or game account.

Our tracker excludes the support area, staff administration, and analytics dashboard. It removes URL query strings, fragments, and page titles before sending a page visit. We do not send support conversations, attachments, email addresses, search text, or sign-in tokens to website analytics. Advertising cookies, session recordings, and cross-site identity tracking are not enabled.

Game analytics and diagnostics are separate from these website tools. We may use gameplay and technical data to understand progression, performance, crashes, errors, and balance. Website privacy choices do not control game diagnostics.

7. Cookies, browser storage, and your analytics choice

• Age confirmation: local storage remembers your confirmation. This is a preference, not identity or age verification.
• Detailed analytics choice: local storage remembers whether you allow Umami. This tracker stays disabled until you allow it, and stays disabled when your browser sends Do Not Track or Global Privacy Control.
• Server counter choice: the first-party vs_page_counts_off cookie contains only a shared choice value (1 for excluded, 0 for included), with no unique identifier. It expires after one year, can be changed using the control above, and is not used for any other purpose.
• Support session: a necessary, secure, HTTP-only cookie keeps you signed in for up to eight hours. You can end the session by signing out.
• Staff tools: the editorial and analytics administration tools use separate authentication storage for authorized staff.

You can withdraw Umami permission through “Privacy choices” in the footer of public pages. This stops future tracker collection; it does not automatically erase statistics already collected. The tracker itself does not use analytics cookies. Age and analytics preferences remain in your browser until you change them or clear this site's browser data. Clearing or blocking the counter opt-out cookie can prevent the server from recognising that exclusion; DNT and GPC request headers remain separate ways to opt out. Blocking necessary cookies prevents support sign-in.

8. Providers and external services

• DigitalOcean: hosting for the website and its services.
• Google Workspace / Gmail: delivery of support sign-in emails and handling of email correspondence.
• Zendesk: support requester profiles, tickets, replies, and attachments.
• Umami: analytics software operated on our server, rather than the Umami Cloud service.

These providers process information needed to provide their services. A provider's notice does not replace our responsibilities for information we collect.

Links to Steam, Nutaku, Discord, or another external service take you to that provider. Joining Discord is optional; its privacy policy and server rules apply there. Messages in community channels can be visible to other members, so use the support area for private account issues or logs.

9. Payments

We do not process direct web payments through this website. Purchases are handled by the platform where they are made.

10. Retention

For server page counters, successful collection runs keep only today's and yesterday's date-and-page logs, deleting older daily logs after their totals are saved. Daily totals are kept for 400 days to compare content demand across a year. Collection runs about once a minute while the service is running; a stopped or failed collector can delay deletion until it resumes. These periods do not apply to separate operational or security logs.

Access expiry and data deletion are different. In the website support database, routine cleanup runs hourly while the service is running:

• Expired support sessions are removed at the next cleanup.
• Sign-in link records are removed after their expiry is more than 24 hours old.
• Completed duplicate-submission records are removed after 30 days from creation. Unresolved submission records can remain while their outcome needs investigation.

Those cleanup periods do not delete email copies, Zendesk requester profiles, tickets, attachments, game records, analytics records, or backups. For these categories, retention depends on the purpose: operating your game account, resolving and following up on support issues, investigating security or abuse incidents, assessing service performance, meeting applicable record-keeping obligations, and resolving disputes. Contact us to request deletion or information about retention for your records.

11. Security

We use reasonable technical and organizational measures to protect information. No online service can guarantee complete security.

12. Your rights and requests

Depending on the law that applies to you, you may have rights to access, correct, delete, or receive a portable copy of your personal information; restrict or object to processing; withdraw consent; and complain to your local data protection authority. Withdrawing consent does not affect processing that was lawful before withdrawal.

Contact info@wow-meow.fun to make a request. Tell us which service and account or email it concerns. We may need proportionate information to verify that the request concerns your records. Do not send passwords or sign-in links. Some information may need to be retained where applicable law permits or requires it.

13. International transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

14. Changes to this Policy

We may update this Privacy Policy as the services or requirements change. The effective date identifies this version. Where required, we will provide notice of material changes and request fresh consent before using information for a new purpose that requires it.

15. Contact

Contact: info@wow-meow.fun.